Home / Privacy Policy


This privacy policy applies to the use of all software applications (including mobile devices) created by Guided Resolution Pty Ltd (“GRPL”). The Application is a simple tool for positive resolution of disputes. The Application guides you through a short process to clearly and effectively communicate your issues and what you want. It will also guide you in sending a message to the other party and you can engage in a conversation with them.

User Provided Information:

The Application obtains the information you provide when you download and register the Application. When you register with us and use the Application, you generally provide your name, email address, and password, with and the option to include optionally your year of birth and gender.

Automatically Collected Information:

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

Does the Application collect precise real time location information of the device?
This Application does not collect precise information about the location of your mobile device.

Do third parties see and/or have access to information obtained by the Application?
Only aggregated, anonanonymousymised data is periodically transmitted to external services to help us improve the Application and our service. GRPLWe will share your information with third parties only in the ways that are described in this privacy statement.
GRPLWe may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when GRPLwe believes in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with GRPL’sour trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement; and.
  • if GRPLuided Resolution Pty Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

How do we use your information?:

When you invite another person, GRPLwe saves their email address so we can link them to your process. We do not send any emails or messages to the invited person until they have registered with us and started to use the Application.
GRPLWe may contact you in the future to survey your opinion its services.
What are my opt-out rights?
You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy, Managing Your Information:

GRPLWe will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at support@guidedresolution.com.au and we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required in order for the Application to function properly.


GRPLWe willdo not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@guidedresolution.com.au. We will delete such information from our files within a reasonable time.


GRPL isWe are concerned about safeguarding the confidentiality of your information. The companyWe provides physical, electronic, and procedural safeguards to protect information that we process and maintain. For example, we limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain;, no security system can prevent all potential security breaches.


This Privacy Policy may be updated from time to time for any reason. GRPLWe will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent:

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing,
deleting, using, combining and disclosing information (within the confines of this Privacy Policy).

Contact us:

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us.